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How extrabonus8 Protects Your Personal Data

At extrabonus8, we handle your personal data with clear purpose and transparency — we collect only what we need to run your account, process your deposits via Touch…

Data collected only as neededTouch 'n Go, GrabPay, Boost dan FPX payment data securedYour rights respected under applicable Malaysian lawData retention periods clearly statedContact us anytime to update or remove your data

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What Data We Collect and Why

extrabonus8 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with extrabonus8, we collect identification details, contact information and transaction records linked to the payment method you choose — whether that is Touch 'n Go, GrabPay, Boost dan FPX, or another locally supported rail. We use this data to verify your

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identity, process withdrawals, prevent fraud and comply with obligations under applicable local law. Access to our platform depends on your jurisdiction and is available only where local law permits. We do not sell your personal data to third parties. Data shared with payment processors is limited
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strictly to what is needed to complete your transaction and is governed by those processors' own security standards.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI PASUKAN KAMI

Reach Our Privacy Team Directly

If you have any questions about how your data is stored, wish to request a copy of the information we hold about you, or want to ask us to delete or correct…

Live Chat Start a live chat session directly from the extrabonus8 website for immediate responses to your data and privacy questions, available every day without an appointment.

Email Support Send your data access, correction or deletion request to our dedicated privacy email address. We acknowledge every request within 24 hours and resolve most within three business days.

Help Centre Browse the privacy section of our Help Centre for step-by-step explanations of your data rights, how to update your account details and how to submit a formal data request.

KESELAMATAN & KAWALAN DATA

How We Handle Your Data at Every Step

From the moment you open an account to the day you close it, extrabonus8 applies consistent data-handling practices — encryption at rest, secure transmission, and access controls that limit who inside our…

Data Encryption

All personal data stored on our servers is encrypted using industry-standard protocols. Payment details linked to Touch 'n Go, GrabPay, Boost dan FPX are never stored in plain text and are accessible only through tokenised references.

Cookie Policy

We use session cookies to keep you logged in, analytics cookies to understand how pages are used and preference cookies to remember your language setting. You can manage or disable non-essential cookies through your browser settings at any time.

Account Security

Your account is protected by password hashing and optional two-factor authentication. We log every login attempt and flag unusual access patterns so our security team can alert you if something looks wrong.

Data Retention

We keep your account data for as long as your account remains active plus the period required by applicable Malaysian financial regulations. Once that period expires, your data is securely deleted or anonymised.

Third-Party Sharing

We share your data only with payment processors needed to complete your transactions and with regulatory bodies when required by local law. We do not share, rent or sell your personal information to marketers or unaffiliated companies.

Your Data Rights

You may request a copy of the data we hold, ask us to correct inaccuracies, or request deletion of your account data by contacting our privacy team via live chat or email. We process all requests within three business days.

Frequently Asked Questions About Your Privacy

The questions below address the most common concerns we receive about how extrabonus8 collects and manages personal data. If your question is not covered here, reach out to our privacy team through live chat or email and we will get back to you within one business day.

We collect your name, email address, contact number, date of birth and the payment details associated with the method you use — such as your Touch 'n Go or GrabPay account reference — solely to verify your identity and process transactions.

Your data is used to operate your account, process deposits and withdrawals, prevent fraudulent activity and meet obligations under applicable local law. We do not use your data for unrelated marketing without your consent.

Yes. Contact our privacy team via live chat or our dedicated privacy email address to submit a data access request. We will provide a copy of the personal data we hold in a readable format within three business days.

Send a correction or deletion request through our live chat or email support channel. We will verify your identity, make the requested change or deletion, and confirm completion within three business days of receiving your request.

We share your data only with payment processors — including those handling Touch 'n Go, GrabPay, Boost dan FPX transactions — and with regulatory authorities when required by local law. No data is sold to third-party marketers.

We retain account data for the period required by applicable Malaysian financial and regulatory rules after account closure. Once that retention period ends, your data is securely deleted or rendered permanently anonymous.

We use session, analytics and preference cookies. Session cookies are essential for your account to function; the others can be disabled through your browser settings. Disabling analytics cookies does not affect your ability to use your account.

How extrabonus8 Protects Your Personal Data

Reach Our Privacy Team Directly

How We Handle Your Data at Every Step

Data Encryption

Cookie Policy

Account Security

Data Retention

Third-Party Sharing

Your Data Rights

Frequently Asked Questions About Your Privacy

01 What personal data does extrabonus8 collect when I open an account?

02 How does extrabonus8 use the data it collects from my account?

03 Can I request a copy of the personal data extrabonus8 holds about me?

04 How do I ask extrabonus8 to correct or delete my personal data?

05 Does extrabonus8 share my data with any third parties?

06 How long does extrabonus8 retain my account data after I close my account?

07 What cookies does extrabonus8 use and how can I control them?

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